Privacy Policy

CasaVoz (“CasaVoz,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, purchase our products, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

Information You Provide

When you place an order or contact us, you may provide:

• Name, email address, shipping address, and phone number
• Order details and purchase history
• Communications with customer support
• Marketing preferences

Payment Information

Payment information (credit card, debit card, and other payment method details) is collected and processed directly by our payment processors, including Shopify and its integrated payment services. We do not store, receive, or have access to your full payment card details.

Information Collected Automatically

When you visit our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage information (pages viewed, links clicked, time spent, referring URL)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and deliver your orders
• Communicate with you about orders, shipping, and support
• Send marketing emails and promotions (with your consent)
• Improve our website, products, and customer experience
• Prevent fraud and enforce our Terms of Service
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate our business, including Shopify (e-commerce platform and payments), shipping carriers, email providers, and analytics providers
• Legal and regulatory authorities when required by law or to protect our rights, property, or safety
• Successors in the event of a merger, acquisition, or sale of all or part of our business

4. Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings, though some features of our site may not function properly if cookies are disabled.

5. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or obtain a copy of your information, and to opt out of certain uses.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, use, and share; request deletion or correction of your information; and opt out of the “sale” or “sharing” of your personal information. We do not sell your personal information for monetary consideration. To exercise any of these rights, contact us at the email below.

Marketing Emails

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send. We will still send you transactional messages related to your orders.

6. Data Retention

We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Users

Our website is operated from the United States. If you access the site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be posted on this page and, where appropriate, communicated to you.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us via our contact page.